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Castillian Hardwood

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Lumber Liquidators Warranty Information

In this article I would like to touch briefly on product warranties. Many companies these days put a large emphasis on warranties, but what do they really mean? Take a moment to read this and you will understand. I found this on the Bellawood website.

"Protection Under This Limited Warranty:
In the event any portion of the floor should fail with respect to the provisions of this warranty, Lumber Liquidators, at its sole option, will provide a store credit for the defective portion of the flooring in excess of the 5% - 10% waste factor based on the species. The store credit may be used for future purchases at Lumber Liquidators (installation not included). Store credit is the only remedy available under this limited warranty. Lumber Liquidators reserves the right to secure the services of an independent certified inspection service to inspect, remove samples for technical analysis, assess and validate reported defect claims. Lumber Liquidators is not liable for any indirect, incidental or consequential damages arising from or relating to its sale of any products.

Oh, wait there is more! You can read the rest of the warranty information and its disclaimers by clicking this link: www.bellawood.com/custserv/aboutus.jsp?pageName=Warranty

So, now that you have read that, I will say this. Like I have said in the past, If you are basing your decision to purchase a floor because of warranties and or price, you are making the wrong decision. So my next question to you is. "Does it really matter whether the product has a 50 year warranty or a 15 year warranty, if the exclusions are the same"? The 50 year sticker is merely a number. There is little to no difference, when you compare a 15 year product to a 50 year product, so what makes it better? Oftentimes, nothing. Unless of course your floor is Acrylic impregnated and there are only a few of those out there in the market. There are other factors which make one floor better than another, but it's not because it has a 50 year warranty, that I can guarantee.

So the next time you are in the market for floor covering, buy from someone you like and someone you feel you can trust to stand behind the product and their installation. The value in the whole floor covering purchase and experience is not in its warranties, but rather in the relationship built between two people with a common goal. The common goal is to have a quality product at a fair price, featuring quality service, professionalism, installation and value.

In closing, I will say this. "Buyer Beware"
Regards,
The Floor Man