If you have ever purchased flooring before, you probably understand that it can be a trying process. The littlest things can make life difficult for everyone involved. For instance, Transition pieces for wood flooring can be very difficult to get sometimes. There is nothing worse than having a job linger because of one T-molding. Anytime someone comes into your home and tears it apart, then leaves something undone for days on end, can drive you nuts. Back orders on floor covering is another issue we all face. It seems like when a product is on back order, that it is never going to arrive. Then, all of the sudden the manufacturer tells you that it is not coming in on time. At this point the customer must choose to wait, or find another product. This can be a real pain, which leads to an unpleasant experience. These problems are not typically the retailers fault, but they are the ones that suffer. retailers rely heavily on referrals and pride themselves on customer service. Even the smal...
I currently work as a Director of Sales for William M. Bird Distributors… I have been in the industry for 30+ years and have experience in most areas (e.g., Installation, Retail Sales, Distribution, and Manufacturing.) I am passionate about the industry as a whole, so I decided to build this site and I hope it helps. If you have any questions, you can drop me an email at cooperjm68@yahoo.com. Feel free to comment or leave a message, and I will get back to you soon.